Custom Koozie

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FAQs - Custom Koozie

General Questions

1. What is your minimum order quantity?

Our minimum order quantity is 100 pcs of identical designs.

2. Can I split my order of 100 pairs into 2 designs?

We cannot split the 2 designs to produce 50 pcs of each design. We will manufacture 100 pcs of each design.

Shipping and Orders

1. What is your turnaround time?

After you confirm your design proofs, our turnaround time is 2.5-3 weeks.

2. What is your payment method?

We accept payment via debit card, credit card, PayPal, or direct bank transfer from any local bank in Singapore. After you confirm the order, please let us know your method of payment, and we will send you the transfer details.

3. Are you a registered vendor in GEBIZ?

We are registered in GEBIZ and can issue an e-invoice from the GEBIZ portal.

Design

1. What are the accepted file formats?

We accept the following file formats .AI, .PSD, .TIF, .JPG, .EPS (with a minimum of 300 dpi)

2. I need help with my design. Can you help?

Our in-house designers can help you design your custom koozie. Please write to us to get started with great eye-catching designs.

About the Product

1. What is the material of the koozie?

The koozies are crafted from high-quality neoprene material.

2. Why do you choose Neoprene?

Neoprene is renowned for its exceptional flexibility, insulation, durability, and grip.

3. Are they foldable?

Yes, our koozies are designed to be foldable for added convenience.

4. What is the thickness of the koozie?

The thickness of the koozies is 3-4 mm, ensuring optimal temperature maintenance.

5. How are they packed?

Each piece is packed in an individual OPP bag.

6. Can I choose any color of the koozie?

Yes, you can select any color by providing the pantone code for the nearest match.

7. How many colors can I print?

You can print as many colors as you want.